Software support

Here are some very useful info

Some 99% of order and license questions.

DbDefence quick introduction

Use case: 3rd party application encryption

DbDefence Online Reference

Answering your questions and receiving your feedback on our products is very important to us! Your feedback is what helps us improve the software for others. You can submit your questions, comments, and concerns by using our contact page:

Contact us

Create Support Ticket

Remote Support

We can connect and resolve the problem on your server.

Download our remote TeamViewer module and report us Your ID

remote session with teamviewer

Popular questions

What will we do if the .dbd_key files are ever corrupted or deleted?

Don't let it happen! If you lose the key file, our support staff will be unable to assist you! Be sure to copy those dbd_key files somewhere into a secure place immediately after you encrypt your database! However, if you still have the .dbd_key file and forget your password, we will be able to recover it after a valid identification and confirmation of your account with us.

What SQL Server version do you support?

Currently, we support SQL Server 2016, 2014, 2012, 2008 (R2), 2005 (all editions) for 32- and 64-bit platforms (X64). There are no client side software limitations to DbDefence.

What are the limitations of the free version?

The free version of DbDefence operates essentially the same as the fully functional version of the software. However, it will only work on databases up to 200 MB in size. There are no time restrictions on the free version.