You are here: Home

Support

Software support

Top problem that requires urgent assistance!

What to do if an encrypted database is marked In Restore or Suspect

Latest tested builds:

SQL Server 2022: CU10

SQL Server 2019: CU23

SQL Server 2017: CU31 (with October 10, 2023 update)

SQL Server 2016: CU17 (with October 10, 2023 update)

SQL Server 2014 SP3 CU4 (with October 10, 2023 update)

SQL Server 2012

SQL Server 2008 R2

SQL Server 2008

SQL Server 2005

Contact us

Email:

Dear Outlook users, please check SPAM/Junk folder. We reply promptly.

Other questions

Some 99% of order and license questions.

DbDefence quick introduction

Use case: 3rd party application encryption

Answering your questions and receiving your feedback on our products is very important to us! Your feedback is what helps us to improve our software for others. You can submit your questions, comments, and concerns through our email

Follow us on Twitter for updates

@activecryptsoft on Twitter

Remote Support

We offer remote support using Zoom.

Popular questions

What will we do if the .dbd_key files are ever corrupted or deleted?

Don't let it happen! If you lose the key file, our support staff will be unable to assist you! Be sure to copy those dbd_key files somewhere into a secure place immediately after you encrypt your database! However, if you still have the .dbd_key file and forget your password, we will be able to recover it after a valid identification and confirmation of your account with us.

What SQL Server version do you support?

Currently, we support SQL Server 2022, 2019, 2017, 2016, 2014, 2012, 2008 (R2), 2005 (all editions) for 32- and 64-bit platforms (X64). There are no client side software limitations to DbDefence.

What are the limitations of the free version?

The free version of DbDefence operates essentially the same as the fully functional version of the software. However, it will only work on databases up to 30 MB in size. There are no time restrictions on the free version.